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MTA Mobile Alerts — FAQs
What are Mobile Alerts?
MTA account holders who provide a cell phone number may choose to receive mobile alerts. Mobile Alerts are text messages sent to your cell phone. Message and Data Rates May Apply.

Below is a list of events for which you will receive a Mobile Alert message:

  • Message Alerts confirm opt-in
  • Message Alerts welcome
  • Low Balance notification for cash and check customers
  • MTA Reload Card reload success
  • MTA Reload Card reload failure
  • Violation payment success when using a retailer or Kiosk
  • Violation payment failure when using a retailer or Kiosk
  • Message Alerts confirm opt-out
How do I opt in or out of Mobile Alerts?
To Opt-in to receive Mobile Alerts, log in to your account, select Account Profile, and in the Account Holder Information section click Edit. Make sure there is a cell phone number provided. Read the Terms and Conditions (this is required). Then select Mobile Alerts -- "I agree to the Terms and Conditions and want to Opt-in".

To stop receiving Mobile Alerts, log in to your account, select Account Profile, and in the Account Holder Information section click Edit. Then select Mobile Alerts -- "I decline Mobile Alerts." You may also opt out at any time from your mobile device by responding with the keyword STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to short code EZPNY.



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