Thank you for visiting the E-ZPass® New York Customer Service Center (“NYCSC”) website. Xerox State & Local Solutions,
Inc. (“Xerox”) maintains this website on behalf of the New York State Thruway Authority, Metropolitan Transportation
Authority Bridges & Tunnels (collectively, “New York Authorities”) and the Port
Authority of New York & New Jersey (all collectively, “Authorities” or “Authority”). This website is designed to
make it easier and more efficient for individuals and businesses to get information about E-ZPass® and to maintain
their E-ZPass® accounts. The Authorities and Xerox recognize that it is critical for individuals and businesses to be
confident that their privacy is protected when they visit the E-ZPass® NYCSC website.
This policy describes the Authorities’ privacy practices regarding information collected
from users of this website. For the New York Authorities, and Xerox when acting on behalf of the New York Authorities,
this policy is consistent with the provisions of the New York State Internet Security and Privacy Act, the New York
State Freedom of Information Law, and the New York State Personal Privacy Protection Law. This policy describes
that you access using this website.
For the purposes of this policy, “personal information” means any information concerning a
natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier,
can be used to identify that natural person. The Authorities and Xerox only collect personal information about you
when you provide that information voluntarily by sending an e-mail or by initiating an online transaction, such as
opening an E-ZPass® account or viewing and modifying an existing E-ZPass® account.
Information Collected Automatically When You Visit this Website
When you visit this website, the Authorities and Xerox automatically collect and store the following information about your visit:
None of the foregoing information is deemed to constitute personal information.
- User client hostname. Your hostname or Internet Protocol Address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer.
- HTTP header, user agent. The type of browser you are using, its version, and the operating system on which that browser is running.
- HTTP header, referrer. The web page from which you accessed this web page.
- System date. The date and time of your request.
- Full request. Your exact request.
- Status. The status code the server returned to you.
- Content Length. The content length, in bytes, of any document sent to you.
- Method. The request method used.
- Universal Resource Identifier (URI). The location of a resource on the server.
- Query string of the URI. Anything after the question mark in a URI.
- Protocol. The transport protocol and the version used.
The Authorities and Xerox use the information that is collected automatically to improve
this website's content and to help the Authorities and Xerox understand how users are interacting with the website.
The Authorities and Xerox collect this information for statistical analysis, to determine what information is of most
and least interest to our users, and to improve the utility of the material available on the website. The
information is not collected for commercial marketing purposes and the Authorities and Xerox do not sell or otherwise
disclose the information collected from this website for commercial marketing purposes.
Cookies are simple text files stored on your web browser to provide a means of distinguishing
you, the Authorities and Xerox may use “session cookies” to enhance or customize your visit to this website. Session
cookies can be created automatically on the device you use to access this website. These session cookies do not
contain personal information and do not compromise your privacy or security. The Authorities and Xerox may use the
cookie feature to store a randomly generated identifying tag on the device you use to access this website. A
session cookie is erased during operation of your browser or when your browser is closed.
At times you may be asked if you would like to personalize this website by allowing the
Authorities and Xerox to store a “persistent cookie” on your computer’s hard drive. This persistent cookie will
allow the website to recognize you when you visit again and tailor the information presented to you based on your
needs and interests. The Authorities and Xerox use persistent cookies only with your permission.
The software and hardware you use to access this website allows you to refuse new cookies
or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some
features of this website.
Information Collected When You E-mail this Website or Initiate an Online Transaction
During your visit to this website you may send an email or submit a feedback form to the Authorities and Xerox. If
so, the Authorities and Xerox will collect your e-mail address and the contents of your message. The information
collected is not limited to text characters and may include audio, video and graphic information formats included
in the message. The Authorities and Xerox may use your e-mail address and the information included in your message
to respond to you, to address issues you identify, to improve this website, or to forward your message to another
State agency or authority for appropriate action. The Authorities and Xerox do not collect your e-mail address for
commercial purposes and the Authorities and Xerox do not sell or otherwise disclose your e-mail address for commercial
During your visit to this website you may initiate a transaction such as opening an
E-ZPass® account or viewing and modifying an existing E-ZPass® account. The Authorities and Xerox may use the
information, including personal information, that you volunteered by initiating the transaction to open, operate
and maintain your E-ZPass® account, such as periodic notices, correspondence and statements. The Authorities and
Xerox may disclose such information for those purposes that may be reasonably ascertained from the nature and terms
of the transaction in connection with which the information was submitted.
The Authorities and Xerox do not knowingly collect personal information from children or
create profiles of children through this website. Users are cautioned, however, that the Authorities and Xerox will
treat personal information submitted in an e-mail or transaction as though it was submitted by an adult, and such
information may, unless exempted from access by federal or State law, be subject to public access. The Authorities
and Xerox strongly encourage parents and teachers to be involved in children’s Internet activities and to provide
guidance whenever children are asked to provide personal information online.
Information and Choice
As noted above, the Authorities and Xerox do not collect any personal information about you during your visit to
this website unless you provide that information voluntarily by sending an email, submitting an online form, or
initiating an online transaction such as opening an E-ZPass® account or viewing and modify an existing E-ZPass®
account. You may choose not to send the Authorities and Xerox an e-mail, submit an online form or initiate an online
transaction. While your choice not to participate in these activities may limit your ability to receive specific
services or products through this website, it will not prevent you from requesting services or products from the
Authorities and Xerox by other means and will not normally have an impact on your ability to take advantage of other
features of the website, including browsing or downloading publicly available information.
Disclosure of Information Collected Through This Website
For the New York Authorities, and Xerox when acting on behalf of the New York Authorities, the collection of
information through this website and the disclosure of that information are subject to the provisions of the New
York State Internet Security and Privacy Act. The Authorities and Xerox will only collect personal information
through this website or disclose personal information collected through this website if the user has consented to
the collection or disclosure of such personal information. The user’s participation in an online transaction
resulting in the disclosure of personal information to the Authorities and Xerox, whether solicited or unsolicited,
constitutes consent to the Authorities’ and Xerox’ collection and disclosure of the information for the purposes for
which the user disclosed the information to the Authorities and Xerox, as was reasonably ascertainable from the
nature and terms of the transaction.
However, the Authorities and Xerox may collect or disclose personal information without user
consent if the collection or disclosure is: (1) necessary to perform the statutory duties of the Authorities, or
necessary for the Authorities to operate a program authorized by law, or authorized by state or federal statute or
regulation; (2) made pursuant to a court order, subpoena or by law; (3) for the purpose of validating the identity
of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used
to identify any particular person.
Further, for the New York Authorities, and Xerox when acting on behalf of the New York
Authorities, the disclosure of information, including personal information, collected through this website is
subject to the provisions of the New York State Freedom of Information Law and the New York State Personal Privacy
The Authorities and Xerox may disclose personal information to federal or state law
enforcement authorities to enforce the Authorities’ and Xerox’ rights against unauthorized access or attempted
unauthorized access to the Authorities’ and Xerox’ information technology assets or against other inappropriate
uses of this website.
Retention of Information Collected Through this Website
In general, the Authorities’ and Xerox’ Internet services logs, comprised of electronic files or automated logs
created to monitor access and use of Authority and Xerox services provided through this website, will be retained for
30 days and then destroyed. Information, including personal information, that you submit in an e-mail or when you
initiate an online transaction such as opening an E-ZPass® account or viewing and modifying an existing E-ZPass®
account, is retained in accordance with the records retention and disposition schedule established for the records
of the program unit to which you submitted the information.
Access to and Correction of Personal Information Collected Through this Website
Any user may submit a request to the Privacy Compliance Officer of the Authority that maintains the user’s account
to determine whether personal information pertaining to that user has been collected through this website. Any such
request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the
user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally
known only to the user, or similar appropriate identification. The address of the Privacy Compliance Officer for
each Authority is:
Privacy Compliance Officer
New York State Thruway Authority
200 Southern Boulevard
Albany, NY 12209
Privacy Compliance Officer
Metropolitan Transportation Authority
New York, NY 10004
Privacy Compliance Officer
Port Authority of New York & New Jersey
150 Greenwich Street
New York, NY 10007
The Privacy Compliance Officer shall, within five (5) business days of the date of the
receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing,
explaining the reasons therefore; or (iii) acknowledge the receipt of the request in writing, stating the
approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days
from the date of the acknowledgment.
In the event that a New York Authority has collected personal information pertaining to a
user through this website and that information is to be provided to the user pursuant to the user’s request, the
Privacy Compliance Officer shall inform the user of his or her right to request that the personal information be
amended or corrected under the procedures set forth in section 95 of the New York State Public Officers Law.
Confidentiality and Integrity of Personal Information Collected Through this Website
The Authorities and Xerox are strongly committed to protecting personal information collected through this website
against unauthorized access, use, or disclosure. Consequently, the Authorities and Xerox limit employee access to
personal information collected through this website to only those employees who need access to the information in
the performance of their official duties. Employees who have access to this information are required to follow
appropriate procedures in connection with any disclosure of personal information.
In addition, the Authorities and Xerox have implemented procedures to safeguard the integrity
of their information technology assets, including, but not limited to, authentication, monitoring, auditing, and
encryption. These security procedures have been integrated into the design, implementation, and day-to-day
operations of this website as part of the Authorities’ and Xerox’ continuing commitment to the security of electronic
content as well as the electronic transmission of information.
For website security purposes and to maintain the availability of the website for all
users, the Authorities employ software to monitor traffic to identify unauthorized attempts to upload or change
information or otherwise damage this website.
or warranting as fail proof the security of information provided through this website.
In order to provide users with certain information, the Authorities and Xerox may provide links to the websites of
local, State, and federal government agencies, and to the websites of other organizations. A link does not
constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or
accessibility of that website. Once you link to another website from this website, including one maintained by the
State, you are subject to the terms and conditions of that website, including, but not limited to, its Internet